Volunteers in Libraries: Program Structure, Evaluation, and Theoretical Analysis
Nicol, Erica A.
Johnson, Corey M.
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Volunteers have had a major impact on libraries throughout U.S. history. The rapid changes in the information world of the last decade serve as a catalyst for evaluation of library programs including those for volunteers. This article offers a brief history of volunteers in libraries and discusses some of the advantages and disadvantages of instituting a volunteer program as well as implications based on library implementation of new computer technologies. The authors argue that a robust volunteer program will help a library in developing a consultation model of communication, thus providing more effective public services.